For owners who are the front desk
You answer the phone, book the clients, chase the ones who don't show and ask for reviews when you remember. This playbook is for you.
Every guide here starts with what the phone and booking software you already have can do. Buy nothing first. If a paid tool is worth it, we say so, and we say when it isn't.
Pick the problem in front of you
The call you missed on a job
What to do about calls you can't take while your hands are full, and how to tell if you even have a problem.
The client who didn't show
Policies, reminder texts and the welcome message that cuts first visit no shows.
The gap you couldn't fill
A simple process for the day someone cancels, and a waitlist that doesn't become another job.
The review you never asked for
When to ask, what to send and how to answer a bad one.
Tools that use your own numbers
- Do I have a missed call problem? A calculator that will tell you when you don't.
- What no shows cost you, a month and a year, at your own prices.
- Cancellation policy builder: pick your terms and copy the wording.
Who makes this
Front Desk Playbook is made by Sannidhi, a small company that sets these things up for owners. We take no money from software companies, so no guide here is a paid placement. More about us.